Strategic SaaS Account Manager – Growth & Renewals

Algolia, Inc.; United States; Hybride; USD 158 000 - 193 000; Plein temps

Résumé du poste

United States Digital Space LLC is seeking an experienced Account Manager to own and grow a large portfolio of commercial customers. You will understand each client's objectives, proactively identify expansion opportunities, and serve as the primary commercial contact for key stakeholders.

The role emphasizes renewals, pricing discussions, and collaboration with Customer Success, Solutions Engineering, and Support to ensure a seamless customer experience.

Qualifications

• 4+ years in a B2B SaaS sales or account management role with renewals/expansion ownership.
• Strong customer-first mindset and long-term relationship focus.
• Experience growing a book of business (renewals, expansions, account growth).
• Proven ability to identify and close expansion opportunities within existing accounts.
• Solid collaboration with cross-functional partners to solve customer challenges.
• Able to manage a high volume of accounts in a fast-growing environment.
• Familiarity with usage-based or consumption-based business models.
• Familiarity with Dutch and Nordic markets.

Responsabilités

• Own and manage a large portfolio of commercial customers to retain and grow recurring revenue.
• Understand customer objectives, use cases, and success criteria; identify expansion opportunities.
• Act as the primary commercial contact, building trust with stakeholders and decision-makers.
• Lead account planning and align solutions to customer goals for maximum value.
• Lead renewals, pricing discussions, and expansion opportunities in your install base.
• Partner with Customer Success, Solutions Engineering, and Support to address needs and prevent blockers.
• Monitor health and usage signals to identify risks and prevent churn.
• Maintain accurate forecasting and pipeline management for predictable revenue retention and growth.
• Serve as a trusted advisor with insights and best practices in search and discovery.

Connaissances

Dutch language

English language

Customer-first mindset

Book of business management

Expansion opportunities

Cross-functional collaboration

Account planning

Forecasting & pipeline

High-growth environment

SaaS/APIs familiarity

Usage-based models familiarity

Dutch & Nordic markets familiarity

Outils

SaaS

APIs

Description du poste

United States Digital Space LLC is seeking an experienced Account Manager to own and grow a large portfolio of commercial customers. You will understand each client's objectives, proactively identify expansion opportunities, and serve as the primary commercial contact for key stakeholders.

The role emphasizes renewals, pricing discussions, and collaboration with Customer Success, Solutions Engineering, and Support to ensure a seamless customer experience.