Strategic SaaS Account Manager — Retention & Growth

ServiceTrade; Hartford (CT); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage through Cigna

Dental & Vision

Flexible Spending Account

Life insurance

401(k) with employer match

Flexible PTO

Parental Leave

Volunteer PTO

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager in Hartford, CT to own and grow a portfolio of high-end customers. You will maximize retention, expand engagement with ServiceTrade apps and services, and negotiate renewals while coordinating with Sales, Customer Success, and Product teams.

You’ll conduct regular business reviews, create growth plans, and demonstrate solutions that drive ARR increases. Strong SaaS experience and executive communication are essential for success in this role.

Qualifications

• Bachelor's degree or equivalent business experience with 4+ years in account management or B2B sales.
• Proven track record of meeting or exceeding sales quotas in a SaaS environment.
• Strong presentation and reporting capabilities across executive levels.
• Demonstrated ability to manage relationships with multiple stakeholders.

Responsibilities

• Maximize retention and minimize churn within a portfolio of high-value customers.
• Engage executives and users as the primary business contact for ServiceTrade customers.
• Conduct remote and on-site business reviews to drive usage, adoption, and value realization.
• Identify risk accounts and address issues with Customer Success and other teams.
• Create opportunities for growth through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close expansion/up-sell opportunities in Salesforce.com.
• Negotiate and close renewals with growth and additional investment where possible.
• Develop and maintain account plans aligned with customer goals and ServiceTrade solutions.

Skills

SaaS expertise

Quota achievement

Account management

Sales process

Presentations

Relationship building

Multi-level engagement

Travel willingness

Google Apps

Salesforce

Communication

Education

Bachelor's degree

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager in Hartford, CT to own and grow a portfolio of high-end customers. You will maximize retention, expand engagement with ServiceTrade apps and services, and negotiate renewals while coordinating with Sales, Customer Success, and Product teams.

You’ll conduct regular business reviews, create growth plans, and demonstrate solutions that drive ARR increases. Strong SaaS experience and executive communication are essential for success in this role.