Strategic SaaS Account Manager – Remote Growth & Renewals

Quid; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

20 days paid time off

12 company holidays

Company-provided equipment

401(k) with company match

FSA and HSA options

Paid parental leave and reintegration

Job summary

Quid is seeking an Account Manager who will own the success, retention, and growth of a portfolio of customers across the post-sale lifecycle. You will lead onboarding, adoption, renewals, contract execution, and expansion while serving as the primary relationship owner and internal advocate.

The role blends account management, customer success, and program management, requiring strategic thinking, proactive execution, and the ability to coordinate resources to drive measurable value for

Qualifications

• Five to seven years of experience in account management, customer success, client services, or another customer-facing commercial role.
• Demonstrated history of exceptional performance with renewal, retention, and growth results.
• Experience owning renewals and managing commercial and contractual processes through negotiation and signature.
• Strong program-management skills and ability to coordinate stakeholders.

Responsibilities

• Develop deep understanding of each customer’s priorities, outcomes, and measures of success.
• Create and manage customer success and adoption plans with goals, milestones, owners, risks, and next steps.
• Monitor product usage and engagement to identify risks and opportunities.
• Recommend training, configuration, workflows, or capabilities to improve adoption and value.
• Conduct strategic business reviews linking Quid usage to customer priorities.
• Own renewal strategy and execution for an assigned book of business, including upsell and cross-sell goals.

Skills

Account management

Customer success

SaaS

Renewals

Negotiation

Program management

Technical aptitude

Education

Bachelor’s degree

Job description

Quid is seeking an Account Manager who will own the success, retention, and growth of a portfolio of customers across the post-sale lifecycle. You will lead onboarding, adoption, renewals, contract execution, and expansion while serving as the primary relationship owner and internal advocate.

The role blends account management, customer success, and program management, requiring strategic thinking, proactive execution, and the ability to coordinate resources to drive measurable value for