Strategic SaaS Account Manager — Retention & Growth Remote

Trustwell; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Full healthcare benefits

PTO + Holiday Pay

Bonus and equity program

Job summary

Trustwell is seeking an Account Manager to own renewal and growth for a portfolio of existing customers. You will coordinate with CAEs for cross-sell opportunities, manage quotes and contracts, and maintain ongoing customer relationships in a remote US setting.

The role requires strong commercial judgment, proactive outreach, and the ability to balance renewals with growth initiatives. Prior SaaS renewals experience and a customer-centric approach are essential.

Qualifications

• Bachelor’s degree in business, management, or a related field, or equivalent relevant professional experience.
• Three or more years of experience in account management, renewals, or customer expansion in a SaaS or recurring-revenue business, with responsibility for a portfolio of existing customers and measurable retention or revenue goals.
• Demonstrated success managing renewals, negotiating pricing, closing account expansion opportunities, and achieving measurable commercial goals.
• Experience serving food, beverage, supplement, or nutrition compliance customers is preferred.

Responsibilities

• Own retention and renewal execution across an assigned book of business, meeting the combined renewal and volume upsell quota and established retention and performance goals.
• Proactively plan and manage account activity, balancing customer requests and growth priorities with renewals due in the next 90 and 180 days.
• Maintain proactive monthly customer contact across the assigned portfolio, including auto-renewal accounts.
• Manage renewal preparation and execution, including customer engagement, quotes, contract coordination, negotiation, follow-up, and timely completion.

Skills

Account management

Renewals

Negotiation

Forecasting

CRM literacy

Education

Bachelor’s degree in business/management

Tools

Salesforce

Salesloft

LinkedIn Sales Navigator

Jira

Job description

Trustwell is seeking an Account Manager to own renewal and growth for a portfolio of existing customers. You will coordinate with CAEs for cross-sell opportunities, manage quotes and contracts, and maintain ongoing customer relationships in a remote US setting.

The role requires strong commercial judgment, proactive outreach, and the ability to balance renewals with growth initiatives. Prior SaaS renewals experience and a customer-centric approach are essential.