Strategic SaaS Account Manager – Renewals & Growth

PagerDuty, Inc.; Helena (MT); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days

Paid parental leave

Paid volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. seeks an Account Manager to oversee a portfolio of existing SaaS customers, focusing on adoption, value realization, renewals, and expansion opportunities.

You will be the primary contact and trusted advisor, coordinating with cross-functional teams to ensure outcomes and long-term relationships. The ideal candidate combines strong commercial acumen with data-driven decision-making, experience with Salesforce and analytics tools, and a track record in SaaS renewals.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of renewals and growth within a SaaS environment.
• Experience with Salesforce and analytics tools.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and expansion opportunities.
• Present and negotiate renewal proposals and manage multi-year options.
• Monitor customer health using usage analytics and insights to identify risks early.
• Collaborate with Legal, Sales Operations, and Renewals teams for smooth contracting and forecasting.
• Maintain product knowledge and deliver guidance to drive feature adoption.

Skills

Account management

Customer success

Renewals

SaaS experience

Data analytics

Salesforce

Gainsight

Tableau

Looker

Enterprise sales

Education

Bachelor’s degree or equivalent experience

Tools

SFDC (Salesforce)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. seeks an Account Manager to oversee a portfolio of existing SaaS customers, focusing on adoption, value realization, renewals, and expansion opportunities.

You will be the primary contact and trusted advisor, coordinating with cross-functional teams to ensure outcomes and long-term relationships. The ideal candidate combines strong commercial acumen with data-driven decision-making, experience with Salesforce and analytics tools, and a track record in SaaS renewals.