Enterprise SaaS Growth Lead—Expansion & Renewals

TopQuadrant Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

TopQuadrant Inc. is seeking a Senior Account Manager to lead strategic account management and expansion within our enterprise SaaS base. You will drive adoption, retention, and revenue growth by guiding customers through licensing changes and value realization.

Work with cross-functional teams to map account plans, win new opportunities, and ensure successful migrations to modern licensing models while maintaining strong relationships with C-suite stakeholders.

Qualifications

• 5+ years of experience in Enterprise Account Management, B2B SaaS Sales, or Strategic Account Management.
• Proven track record of consistently meeting or exceeding expansion and retention targets.
• Experience navigating complex enterprise organizations, C-suite stakeholders, and multi-year renewals.
• Strong understanding of SaaS business models, account planning, and value-based selling.
• Excellent negotiation, presentation, and communication skills.
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

Responsibilities

• Develop and execute strategic account plans to drive customer adoption, satisfaction, and revenue growth.
• Lead in-account expansion activities, including identification and cultivation of new business opportunities within existing accounts.
• Guide customers through the adoption and optimization of TopQuadrant's product portfolio.
• Manage the conversion of legacy customers to new licensing models, ensuring minimal disruption and maximum value realization.
• Drive expansion revenue across license expansions, product cross-sells, service upgrades, and new team adoptions within existing accounts.
• Build and execute cross-sell strategies to increase product penetration within accounts.
• Identify and close opportunities with new teams and departments.
• Establish best practices for account management activities and expansion strategies.
• Develop frameworks for measuring account health and expansion potential.
• Guide the team in creating effective account plans and expansion strategies.
• Mentor team members on successful cross-sell and upsell techniques.
• Maintain deep knowledge of TopQuadrant's product portfolio and offerings.
• Partner with Customer Success to ensure high customer satisfaction and product adoption.
• Collaborate with Product teams to provide customer feedback and market insights.
• Drive successful customer outcomes through proper solution positioning and implementation.

Skills

Enterprise Account Management

B2B SaaS Sales

Strategic Account Management

Account Planning

Education

Bachelor's degree in Business, Marketing, or a related field

Job description

TopQuadrant Inc. is seeking a Senior Account Manager to lead strategic account management and expansion within our enterprise SaaS base. You will drive adoption, retention, and revenue growth by guiding customers through licensing changes and value realization.

Work with cross-functional teams to map account plans, win new opportunities, and ensure successful migrations to modern licensing models while maintaining strong relationships with C-suite stakeholders.