Strategic SaaS Account Manager – Renewals & Growth

PagerDuty; Atlanta (GA); Hybrid; USD 105,000 - 127,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement plan

Generous PTO

Paid holidays

Mental wellness programs

Job summary

PagerDuty seeks an Account Manager to be the primary contact for a portfolio of existing SaaS customers, guiding adoption, renewals, and revenue growth. You’ll partner with product, legal, and renewals teams to optimize value and mitigate risk while driving expansion opportunities.

This role blends customer success with sales acumen in a hybrid work environment. The ideal candidate brings strong relationship-building, commercial acumen, and experience with AI-driven insights, SaaS products, and

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

Sales collaboration

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty seeks an Account Manager to be the primary contact for a portfolio of existing SaaS customers, guiding adoption, renewals, and revenue growth. You’ll partner with product, legal, and renewals teams to optimize value and mitigate risk while driving expansion opportunities.

This role blends customer success with sales acumen in a hybrid work environment. The ideal candidate brings strong relationship-building, commercial acumen, and experience with AI-driven insights, SaaS products, and