Strategic SaaS Account Manager — Remote

quid; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work in US

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Company-provided equipment

Job summary

Quid seeks an Account Manager to own the success, retention, and growth of a portfolio of customers across the post-sale lifecycle—from onboarding to renewal and expansion.

You will build strong relationships, drive product adoption, coordinate internal teams, and lead renewal strategy to maximize value for customers and for Quid.

This remote US role requires strategic thinking, strong communication, and the ability to translate technical concepts for business stakeholders.

Qualifications

• Five to seven years of experience in account management, customer success, client services, or another customer-facing commercial role, preferably within a SaaS or technology company.

Responsibilities

• Own renewal strategy and execution for an assigned book of business, including retention, upsell, and cross-sell goals.
• Begin renewal planning early by confirming stakeholders, timelines, budgets, decision criteria, procurement requirements, and potential risks.
• Manage renewals through pricing, proposal development, contract preparation, procurement, legal, security and AI reviews, negotiation, signature, and internal handoff.
• Maintain accurate renewal and expansion forecasts, clearly documenting risk, expected outcomes, last steps, next steps, and required support.
• Identify expansion opportunities based on customer outcomes, emerging business needs, additional use cases, and opportunities across departments or business units.
• Develop account plans covering customer goals, stakeholders, adoption, risks, renewal strategy, and growth opportunities.

Skills

Account management

Customer success

SaaS experience

Negotiation

Program management

Technical aptitude

Communication

Relationship building

Education

Bachelor’s degree

Job description

Quid seeks an Account Manager to own the success, retention, and growth of a portfolio of customers across the post-sale lifecycle—from onboarding to renewal and expansion.

You will build strong relationships, drive product adoption, coordinate internal teams, and lead renewal strategy to maximize value for customers and for Quid.

This remote US role requires strategic thinking, strong communication, and the ability to translate technical concepts for business stakeholders.