Remote Account Manager – Growth, Renewals & Strategy

Quid; Northern (KY); Hybrid; USD 80,000 - 140,000; Full time

Benefits offered by this job

Remote work in US

Company-provided equipment

401(k) with company match

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Quid is seeking an Account Manager to own the success, retention, and growth of a portfolio of customers across the US. You will shepherd the full post-sale lifecycle—from onboarding and adoption through renewal, contract execution, and expansion—serving as the primary relationship owner and internal advocate.

The ideal candidate combines strategic account management with strong program management and technical acumen, is proactive, and collaborates across Product, Engineering, Support, and

Qualifications

• Five to seven years of experience in account management, customer success, client services, or another customer-facing commercial role.
• Proven track record of renewal, retention, and growth results.
• Experience owning renewals and managing commercial processes through negotiation and signature.
• Strong program-management; ability to coordinate stakeholders and drive initiatives to completion.

Responsibilities

• Own renewal strategy and execution for an assigned book of business.
• Develop and manage customer success and adoption plans with clear goals and milestones.
• Build relationships across users, champions, program owners, and executive sponsors.
• Coordinate customer initiatives across multiple internal teams and stakeholders.
• Maintain renewal/ expansion forecasts and document risks and next steps.

Skills

Account management

Customer success

Program management

Technical aptitude

Negotiation

Relationship building

Education

Bachelor’s degree

Job description

Quid is seeking an Account Manager to own the success, retention, and growth of a portfolio of customers across the US. You will shepherd the full post-sale lifecycle—from onboarding and adoption through renewal, contract execution, and expansion—serving as the primary relationship owner and internal advocate.

The ideal candidate combines strategic account management with strong program management and technical acumen, is proactive, and collaborates across Product, Engineering, Support, and