Strategic Account Manager - Customer Success Lead (Remote)

Reserv; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Generous PTO

Family leave policy

Work from anywhere

Equipment (laptop, monitor)

Job summary

Reserv is seeking an Account Manager to serve as the strategic partner and relationship owner for a portfolio of key customers. You will be the quarterback of the customer relationship, proactively identifying opportunities and solving problems to drive measurable results throughout the account lifecycle.

In this remote-first role, you will collaborate with Product, Claims, Onboarding, Escalation, and Sales teams to ensure aligned delivery, reduce friction, and deliver a world-class customer

Qualifications

• 6+ years of experience in Customer Success, Account Management, or related roles.
• Experience running executive business reviews with enterprise customers.
• Strong communication, organization, and project management skills.
• Ability to influence without formal authority and thrive in cross-functional teams.

Responsibilities

• Develop and manage relationships with a portfolio of key customers.
• Act as strategic advisor, aligning customer goals with product and ops.
• Lead regular strategic business reviews to review performance and drive improvements.
• Identify expansion, renewal, and upsell opportunities with Sales.
• Own escalations and drive cross-team delivery to ensure value realization.

Skills

Customer relationships

Strategic thinking

Cross-functional

Project management

Executive communication

Account ownership

Job description

Reserv is seeking an Account Manager to serve as the strategic partner and relationship owner for a portfolio of key customers. You will be the quarterback of the customer relationship, proactively identifying opportunities and solving problems to drive measurable results throughout the account lifecycle.

In this remote-first role, you will collaborate with Product, Claims, Onboarding, Escalation, and Sales teams to ensure aligned delivery, reduce friction, and deliver a world-class customer