Strategic SaaS Account Manager – Mid-Market Growth

rippling; San Francisco (CA); On-site; USD 160,000 - 170,000; Full time

Job summary

Rippling is seeking a self-driven Mid-Market Account Manager to own a growing book of US-based customers. You will guide clients in optimizing Rippling’s back-office HR suite, manage adoption, retention, and revenue growth, and partner with cross-functional teams to deliver outcomes.

Role is office-based in San Francisco, NY, Seattle, or Chicago, with a clear OTE structure and a focus on renewal, expansion, and customer success for one of the fastest-growing segments.

Qualifications

• 3+ years of SaaS account management or quota-carrying customer success
• Proven track record of meeting/exceeding quota via new product sales/upgrades
• Strong communication and relationship-building skills

Responsibilities

• Proactively engage customers in your book via key lifecycle events: go live, renewal, executive business reviews, contract renewal
• Consult with clients to understand HR, IT, Finance, and global workforce management needs
• Navigate a strategic sales process by building relationships with multiple stakeholders through remote and in-person meetings
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader relationship
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate knowledge of current and new Rippling products via customer adoption playbooks
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments

Skills

SaaS account management

Quota attainment

Relationship building

Consultative selling

Job description

Rippling is seeking a self-driven Mid-Market Account Manager to own a growing book of US-based customers. You will guide clients in optimizing Rippling’s back-office HR suite, manage adoption, retention, and revenue growth, and partner with cross-functional teams to deliver outcomes.

Role is office-based in San Francisco, NY, Seattle, or Chicago, with a clear OTE structure and a focus on renewal, expansion, and customer success for one of the fastest-growing segments.