Strategic SaaS Account Manager - Mid-Market Growth

Rippling; Chicago (IL); On-site; USD 102,000 - 170,000; Full time

Job summary

Rippling is seeking a growth‑minded Mid‑Market Account Manager to own a book of US‑based customers. You will be the primary relationship owner, guiding clients to maximize adoption of Rippling’s back‑office HR products and solutions, from onboarding to renewal.

You will navigate complex needs, drive retention and revenue growth, and collaborate with product, support, and operations to deliver measurable value.

Qualifications

• 3+ years of SaaS account management or related roles.
• Proven track record of meeting and exceeding quota.
• Strong consultative selling and relationship-building experience.

Responsibilities

• Proactively engage customers through go-live, renewals, and executive reviews.
• Consult with clients to understand HR, IT, and finance needs.
• Build relationships with multiple stakeholders via remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution.
• Develop pipeline for cross-sell, upgrades, and renewals toward monthly targets.
• Demonstrate product knowledge and adoption playbooks.
• Collaborate with product, support, and operations to ensure customer success.
• Tailor approach to each customer’s operations for product adoption.

Skills

SaaS experience

Account management

Quota carrying

Consultative selling

Relationship building

Strong communicator

Organized

Integrity

Tools

CRM software

Job description

Rippling is seeking a growth‑minded Mid‑Market Account Manager to own a book of US‑based customers. You will be the primary relationship owner, guiding clients to maximize adoption of Rippling’s back‑office HR products and solutions, from onboarding to renewal.

You will navigate complex needs, drive retention and revenue growth, and collaborate with product, support, and operations to deliver measurable value.