Strategic SaaS Account Leader (Hybrid-Remote)

Rippling; Chicago (IL); Hybrid; USD 113,000 - 138,000; Full time

Job summary

Rippling is seeking a self‑driven Account Manager to own a book of business in a hybrid‑remote US team. You will guide customers in optimizing Rippling’s back‑office HR products, navigate complex issues, and lead initiatives to drive adoption, retention, and revenue growth. You’ll be the primary relationship owner for your customers.

The role emphasizes strategic engagement, cross‑functional collaboration, and an entrepreneurial approach to maximize product adoption and long‑term commitments.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo meeting and a structured sales process.

Responsibilities

• Proactively engage customers via lifecycle events like go live, renewals, and business reviews.
• Understand HR, IT, Finance, and global workforce needs through a solutions‑based approach.
• Build relationships with multiple stakeholders through remote/in-person meetings.

Skills

SaaS experience

Account management

Quota carrying

Consultative selling

Relationship building

Communication

Job description

Rippling is seeking a self‑driven Account Manager to own a book of business in a hybrid‑remote US team. You will guide customers in optimizing Rippling’s back‑office HR products, navigate complex issues, and lead initiatives to drive adoption, retention, and revenue growth. You’ll be the primary relationship owner for your customers.

The role emphasizes strategic engagement, cross‑functional collaboration, and an entrepreneurial approach to maximize product adoption and long‑term commitments.