Growth-Centric SaaS Account Manager

Rippling; San Francisco (CA); Hybrid; USD 78,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Equity

Job summary

Rippling is seeking a self-driven Account Manager for our hybrid-remote US-based team. You will be the primary relationship owner for customers, guiding them to optimize Rippling’s back-office HR products and solutions.

You’ll navigate complex issues and lead initiatives to boost adoption, retention, and revenue growth across your book of business. You will engage customers during go-live, renewals, and business reviews; consult on HR, IT, and finance needs; and build a pipeline for cross-sells

Qualifications

• 2+ years of SaaS account management, sales, or quota-carrying CS experience.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Strong communication and relationship-building capabilities.

Responsibilities

• Proactively engage customers through key lifecycle events like go-live, renewals, and executive business reviews.
• Consult with clients to understand HR, IT, Finance, and global workforce needs via a solutions-based approach.
• Build relationships with stakeholders through remote and in-person meetings to drive adoption and renewal.
• Negotiate procurement and contract execution as part of managing the customer relationship.
• Develop pipeline for cross-sales, product upgrades, and contract renewals toward monthly targets.
• Demonstrate knowledge of Rippling products via adoption playbooks and prospecting.
• Coordinate with product, support, and operations teams to ensure success and renewals.
• Act as a proactive partner to maximize product adoption for each customer.

Skills

SaaS account mgmt

Quota attainment

Consultative selling

Sales cycle management

Relationship building

Executive communication

Organization & follow-through

Integrity & long-term thinking

Job description

Rippling is seeking a self-driven Account Manager for our hybrid-remote US-based team. You will be the primary relationship owner for customers, guiding them to optimize Rippling’s back-office HR products and solutions.

You’ll navigate complex issues and lead initiatives to boost adoption, retention, and revenue growth across your book of business. You will engage customers during go-live, renewals, and business reviews; consult on HR, IT, and finance needs; and build a pipeline for cross-sells