Strategic Mid-Market Account Manager

Rippling; New York (NY); On-site; USD 90,000 - 135,000; Full time

Job summary

Rippling in New York, NY is seeking a Mid-Market Account Manager to own relationships across a growing book of business and guide customers in optimizing Rippling’s back-office HR solutions. You will act as the CEO of your book, driving adoption, retention, and revenue growth within a fast-paced team.

You will operate primarily in a US-based role with an emphasis on mid-market clients, with office-based locations in major hubs including New York.

Responsibilities

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current

Job description

Rippling in New York, NY is seeking a Mid-Market Account Manager to own relationships across a growing book of business and guide customers in optimizing Rippling’s back-office HR solutions. You will act as the CEO of your book, driving adoption, retention, and revenue growth within a fast-paced team.

You will operate primarily in a US-based role with an emphasis on mid-market clients, with office-based locations in major hubs including New York.