Mid-Market SaaS Account Manager - Growth & Retention

Rippling; Seattle (WA); On-site; USD 160,000 - 170,000; Full time

Job summary

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of business in the US. You will be the primary relationship owner for customers, guiding them to optimize Rippling’s back-office HR solutions and drive adoption, retention, and revenue growth.

This role is office-based in San Francisco, New York, Seattle, or Chicago, requiring you to engage stakeholders, manage a subscription pipeline, and collaborate with product and support teams to deliver long-term value.

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via new product sales and upgrades.
• Ability to run a consultative discovery and demo and manage a structured sales process.

Responsibilities

• Proactively engage customers in your book at key lifecycle events (go-live, renewals, business reviews).
• Consult with clients to understand HR, IT, Finance and global workforce needs.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of the relationship.
• Build and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Develop knowledge of Rippling products and drive customer adoption playbooks.
• Partner with product, support, and operations teams to ensure success and longer-term commitments.
• Act as a proactive, entrepreneurial partner to maximize product adoption per customer needs.

Skills

SaaS account management

Quota carrying

Consultative sales

Pipeline development

Strong communication

Relationship building

Job description

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of business in the US. You will be the primary relationship owner for customers, guiding them to optimize Rippling’s back-office HR solutions and drive adoption, retention, and revenue growth.

This role is office-based in San Francisco, New York, Seattle, or Chicago, requiring you to engage stakeholders, manage a subscription pipeline, and collaborate with product and support teams to deliver long-term value.