Mid-Market SaaS Growth Account Manager

Rippling; San Francisco (CA); On-site; USD 96,000 - 170,000; Full time

Benefits offered by this job

Equity

Bonus/OTE

Office-based roles

Job summary

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of US-based customers. You will guide adoption of Rippling’s HR, IT and Finance solutions, manage complex issues, and drive retention and revenue growth.

This role is office-based in San Francisco, New York, Seattle, or Chicago. You will build relationships with multiple stakeholders, lead lifecycle activities, negotiate contracts, and contribute to Rippling’s product roadmap through customer feedback and proven success

Qualifications

• 3+ years of SaaS account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo and a structured sales process.
• Strong client relationships and strategic thinking for long-term value.

Responsibilities

• Engage customers at lifecycle events (go-live, renewals, reviews).
• Consult with clients to understand HR/IT/Finance needs with a solutions approach.
• Build relationships with stakeholders through remote/in-person meetings.
• Negotiate procurement and coordinate contract execution.
• Develop a pipeline for cross-sells, upgrades, and renewals toward monthly targets.
• Demonstrate Rippling products and drive customer adoption.
• Collaborate with product, support, and operations to ensure success.

Skills

SaaS account management

Quota attainment

Consultative selling

Relationship building

Cross-functional collaboration

Negotiation

Effective communication

Organized/proactive

Job description

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of US-based customers. You will guide adoption of Rippling’s HR, IT and Finance solutions, manage complex issues, and drive retention and revenue growth.

This role is office-based in San Francisco, New York, Seattle, or Chicago. You will build relationships with multiple stakeholders, lead lifecycle activities, negotiate contracts, and contribute to Rippling’s product roadmap through customer feedback and proven success