Strategic SaaS Account Manager (Hybrid)

Klipboard. Kerridge Commercial Systems (kcs); United States; Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Travel opportunities

Descripción de la vacante

Klipboard is seeking an Account Manager to own a portfolio of Insphire customers, ensuring success and value realization from our SaaS solutions. You will build long-term relationships with decision-makers, coordinate with Support, Professional Services, Product, and Sales, and identify upsell opportunities while aiming to meet revenue and retention targets.

Occasional travel and hybrid work are expected. This role requires excellent communication, negotiation skills, and comfort with CRM data

Formación

• 5+ years in account management, preferably in SaaS or technology solutions
• Strong communication, negotiation, and presentation skills
• CRM proficiency and data-driven account planning
• Willingness to travel occasionally and participate in events

Responsabilidades

• Lead as the primary point of contact for your accounts
• Build and maintain long-term relationships with decision-makers
• Understand client objectives and align Insphire solutions to meet business needs
• Oversee account management, including negotiations to maximise profit
• Identify upsell and cross-sell opportunities within existing accounts
• Coordinate with cross-functional teams to improve the customer experience
• Support attendance at customer events and trade shows whenever needed (occasional travel)

Conocimientos

Account management

SaaS

Client relationships

Negotiation

Presentation

CRM tools

Microsoft Office

Travel flexibility

Herramientas

CRM software

Descripción del empleo

Klipboard is seeking an Account Manager to own a portfolio of Insphire customers, ensuring success and value realization from our SaaS solutions. You will build long-term relationships with decision-makers, coordinate with Support, Professional Services, Product, and Sales, and identify upsell opportunities while aiming to meet revenue and retention targets.

Occasional travel and hybrid work are expected. This role requires excellent communication, negotiation skills, and comfort with CRM data