Strategic SaaS Account Manager — Hybrid NYC

Station F; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Partial remote

Job summary

Hivebrite is seeking a full-time Account Manager / Customer Success professional to own a portfolio of 70–100 customer accounts and drive renewals, upsells, and cross-sells. You will build executive-level relationships and position Hivebrite as a trusted partner in achieving customer goals.

You will develop strategic plans, collaborate with Product, Ops, and Support, and demonstrate ROI to customers. A flexible hybrid model includes ~1 day per month in our NYC office, with tri-state eligibility.

Qualifications

• 5–10+ years in Account/CS roles within B2B SaaS
• Proven track record of renewals, upsells, and account expansion
• Experience using Salesforce for pipeline, forecasting and tracking
• Demonstrated ability to leverage AI tools to improve efficiency
• Strong commercial acumen and data-driven decision making
• Excellent communication, presentation, and storytelling skills
• Willingness to travel up to 25% and work in a fast-paced environment

Responsibilities

• Own and manage a portfolio of 70–100 customer accounts
• Drive renewals, upsells, and cross-sells to hit revenue targets
• Develop strategic account plans and growth opportunities
• Build executive-level relationships and position Hivebrite as a strategic partner
• Forecast using Salesforce and maintain accurate pipeline
• Collaborate with Product, Ops, and Support to ensure ROI
• Lead account reviews with clear ROI storytelling
• Monitor usage and identify at-risk accounts for proactive retention

Skills

Account management

Customer success

AI tools

Commercial acumen

Analytics

Communication

Prioritization

Travel 25%

Tools

Salesforce

Job description

Hivebrite is seeking a full-time Account Manager / Customer Success professional to own a portfolio of 70–100 customer accounts and drive renewals, upsells, and cross-sells. You will build executive-level relationships and position Hivebrite as a trusted partner in achieving customer goals.

You will develop strategic plans, collaborate with Product, Ops, and Support, and demonstrate ROI to customers. A flexible hybrid model includes ~1 day per month in our NYC office, with tri-state eligibility.