Account Manager

Klipboard. Kerridge Commercial Systems (kcs); United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Klipboard is seeking an Account Manager to own a portfolio of Insphire customers, ensuring success and value realization from our SaaS solutions. You will build long-term relationships with decision-makers, coordinate with Support, Professional Services, Product, and Sales, and identify upsell opportunities while aiming to meet revenue and retention targets.

Occasional travel and hybrid work are expected. This role requires excellent communication, negotiation skills, and comfort with CRM data

Qualifications

• 5+ years in account management, preferably in SaaS or technology solutions
• Strong communication, negotiation, and presentation skills
• CRM proficiency and data-driven account planning
• Willingness to travel occasionally and participate in events

Responsibilities

• Lead as the primary point of contact for your accounts
• Build and maintain long-term relationships with decision-makers
• Understand client objectives and align Insphire solutions to meet business needs
• Oversee account management, including negotiations to maximise profit
• Identify upsell and cross-sell opportunities within existing accounts
• Coordinate with cross-functional teams to improve the customer experience
• Support attendance at customer events and trade shows whenever needed (occasional travel)

Skills

Account management

SaaS

Client relationships

Negotiation

Presentation

CRM tools

Microsoft Office

Travel flexibility

Tools

CRM software

Job description

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. The Account Manager is responsible for owning and developing a portfolio of existing Insphire customers, ensuring they receive outstanding service, adopt our solutions effectively, and recognise clear value from their partnership with us. This role blends relationship management, commercial acumen, product understanding, and consultative guidance. The Account Manager will work closely with Support, Professional Services, Product, and Sales to drive customer success and growth.,

• Operating as the lead point of contact for your accounts
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Understand client objectives and align Insphire solutions to meet business needs
• Overseeing customer account management, including negotiating contracts and agreements to maximise profit
• Identify upsell and cross-sell opportunities within existing accounts
• Account Manager will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
• This position may require occasional travel.
• Attending and supporting customer events and trade shows is expected.
  Minimum 5+ years in account management, preferably in SaaS or technology solutions
• Strong understanding of rental or asset management industries is advantageous
• Proven track record of meeting or exceeding revenue and retention targets
• Excellent communication, negotiation, and presentation skills
• Proficiency in CRM tools and Microsoft Office Suite.
  "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
  You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.