Strategic SaaS Account Manager - Hybrid

Rippling (Netherlands); Chicago (IL); Hybrid; USD 198,000 - 242,000; Full time

Job summary

Rippling, the leading HR tech platform, is hiring a self-driven, growth‑minded account manager for our hybrid-remote US-based team. You will be the primary relationship owner for your customers, guiding them to maximize the value of Rippling’s back‑office HR products and solutions while navigating complex issues to drive adoption, retention, and revenue growth.

In this role you will run lifecycle events, lead renewals, conduct business reviews, and build plans with cross‑functional teams to

Qualifications

• 4+ years of SaaS account management or quota-carrying roles.
• Proven track record of meeting or exceeding sales quotas.
• Experience conducting sales discovery and product demos.
• Ability to manage long-term commercial relationships.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Strategic thinker with capability to drive renewals.
• PEO or HCM experience a plus, not required.

Responsibilities

• Own the customer relationship and maximize adoption of Rippling HR products.
• Lead lifecycle events: go-live, renewals, executive reviews.
• Field requests and drive initiatives to grow revenue.
• Consult with clients on HR, IT, Finance, and workforce needs.
• Coordinate with stakeholders in remote meetings.
• Negotiate procurement and contract execution.
• Build a pipeline for cross-sells, upgrades, and renewals.
• Partner with Technical Account Manager on account plans.

Skills

SaaS account management

Quota attainment

Sales discovery & demos

Account planning

Relationship management

Effective communication

Organized & detail-oriented

Long-term renewals

Job description

Rippling, the leading HR tech platform, is hiring a self-driven, growth‑minded account manager for our hybrid-remote US-based team. You will be the primary relationship owner for your customers, guiding them to maximize the value of Rippling’s back‑office HR products and solutions while navigating complex issues to drive adoption, retention, and revenue growth.

In this role you will run lifecycle events, lead renewals, conduct business reviews, and build plans with cross‑functional teams to