Hybrid-Remote SaaS Account Manager: Growth & Retention

Rippling (Netherlands); San Francisco (CA); Hybride; USD 198 000 - 242 000; Plein temps

Résumé du poste

Rippling is seeking an experienced account manager to own and grow a strategic book of SaaS customers from onboarding through renewals. You will guide customers in optimizing the use of Rippling’s HR, IT, and back‑office solutions, expanding across the platform and driving retention and revenue growth.

In a hybrid-remote US-based setting, you will lead discovery conversations, build long-term relationships with multiple stakeholders, and collaborate with cross‑functional teams to achieve

Qualifications

• 4+ years of SaaS account management or customer success experience.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Strong ability to build long-term commercial relationships and manage multi-year renewals.
• Excellent communication and relationship-building skills for diverse stakeholders.
• Experience running a structured sales process from discovery to close.

Responsabilités

• Own revenue retention and growth for your book of customers in the Strategic segment.
• Guide customers to maximize adoption of Rippling’s HR, IT, and back‑office products.
• Lead initiatives to meet company objectives for adoption, retention, and revenue growth.
• Conduct executive business reviews and coordinate renewal and upsell opportunities.
• Collaborate with cross‑functional teams to ensure customer success and long‑term commitments.

Connaissances

SaaS account management

Quota carrying

Solution selling

Customer relationships

Sales discovery

Renewals

Description du poste

Rippling is seeking an experienced account manager to own and grow a strategic book of SaaS customers from onboarding through renewals. You will guide customers in optimizing the use of Rippling’s HR, IT, and back‑office solutions, expanding across the platform and driving retention and revenue growth.

In a hybrid-remote US-based setting, you will lead discovery conversations, build long-term relationships with multiple stakeholders, and collaborate with cross‑functional teams to achieve