Growth-Oriented Hybrid-Remote SMB Account Manager (SaaS)

Rippling; New York (NY); Hybrid; USD 78,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Benefits

Equity

Job summary

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid-remote US-based team. You’ll own relationships, guide customers through Rippling’s HR product suite, and drive adoption, retention, and revenue growth.

You will lead a strategic sales process, coordinate procurement, and manage a pipeline of cross-sells and renewals. You’ll work with cross-functional teams to ensure customer success, influence product directions, and tailor your approach to each customer’s

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Ability to run a consultative discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long term commercial relationships.
• Strong communication skills and ability to build trust across diverse groups.

Responsibilities

• Proactively engage customers in your book via key lifecycle events (go live, renewals, business reviews).
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of managing relationships.
• Build and manage a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets.
• Demonstrate breadth of Rippling products via adoption playbooks and prospecting.
• Partner with product, support, and operations teams to ensure success and influence the roadmap.

Skills

SaaS sales

Account management

Quota attainment

Consultative selling

Relationship building

Communication skills

Organizational skills

Job description

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid-remote US-based team. You’ll own relationships, guide customers through Rippling’s HR product suite, and drive adoption, retention, and revenue growth.

You will lead a strategic sales process, coordinate procurement, and manage a pipeline of cross-sells and renewals. You’ll work with cross-functional teams to ensure customer success, influence product directions, and tailor your approach to each customer’s