Hybrid SaaS Account Manager: Growth, Renewals & Adoption

Rippling (Netherlands); New York (NY); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Rippling is seeking a self-driven Account Manager to join our hybrid-US-based team. You will own relationships with your book of business, drive adoption of Rippling’s back-office HR products, and lead initiatives to grow revenue and retention for SMB customers in the United States.

In this quota-carrying role, you will manage a pipeline, conduct executive business reviews, negotiate contracts, and collaborate with product and support teams to deliver value and expansion opportunities across the

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.

Responsibilities

• Ensure our customers in the Partner Referred channel are realizing value and expanding across the platform.
• Proactively engage customers in your book via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling's product roadmap, and increase operational efficiency.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer's unique business operations.

Skills

SaaS account management

Quota achievement

Consultative selling

Relationship building

Pipeline development

Cross-functional collaboration

Job description

Rippling is seeking a self-driven Account Manager to join our hybrid-US-based team. You will own relationships with your book of business, drive adoption of Rippling’s back-office HR products, and lead initiatives to grow revenue and retention for SMB customers in the United States.

In this quota-carrying role, you will manage a pipeline, conduct executive business reviews, negotiate contracts, and collaborate with product and support teams to deliver value and expansion opportunities across the