SaaS Account Manager | Growth & Retention (Hybrid)

Rippling (Netherlands)

Seattle (WA)

Hybrid

USD 125,000 - 130,000

Full time

15 hours ago

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Job summary

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid US-based Account Management team. You are the CEO of your book, owning the primary relationship to optimize Rippling’s back-office HR products and solutions.

You will guide adoption, retention, and revenue growth while navigating complex customer issues. This quota-carrying role focuses on SMB customers, building long-term partnerships, coordinating with product, support, and operations, and driving expansions

Qualifications

2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
Track record of meeting/exceeding quota via new product sales/upgrades.
Strong communication and relationship-building skills.

Responsibilities

Own revenue retention and growth for your SMB book.
Proactively engage customers through life cycle events and renewals.
Consult with clients to understand HR, IT, and finance needs with a solutions-based approach.
Build relationships with multiple stakeholders through remote and in-person meetings.
Negotiate contracts and manage procurement within the broader customer relationship.
Develop a pipeline for cross-sales, upgrades, and renewals.
Collaborate with product, support, and operations to ensure customer success.