Hybrid-Remote SaaS Account Leader for Growth

Talantir; United States; Hybrid; USD 120,000 - 140,000; Full time

Job summary

Rippling, a leading HR, IT, and finance platform, is seeking a self-driven account manager to own a portfolio in our hybrid-remote US team. You will guide customers to optimize Rippling’s back-office products, navigate complex issues, and drive adoption, retention, and revenue growth.

In this role you will engage customers at key lifecycle events, build strong relationships with stakeholders, coordinate contracts, and expand subscriptions and upgrades to meet monthly targets.

Qualifications

• 3+ years of SaaS account management or quota-carrying customer success experience.
• Proven track record of meeting and exceeding sales quotas.
• Strong consultative selling and stakeholder management skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

Skills

SaaS account management

Quota attainment

Customer relationship management

Consultative selling

Cross-functional collaboration

Excellent communication

Job description

Rippling, a leading HR, IT, and finance platform, is seeking a self-driven account manager to own a portfolio in our hybrid-remote US team. You will guide customers to optimize Rippling’s back-office products, navigate complex issues, and drive adoption, retention, and revenue growth.

In this role you will engage customers at key lifecycle events, build strong relationships with stakeholders, coordinate contracts, and expand subscriptions and upgrades to meet monthly targets.