Strategic SaaS Account Manager — Growth & Retention

Simpro Software; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Simpro Software is seeking an Account Manager in Miami to maintain regular contact with customers, guide them through our platform, and drive satisfaction and retention. You will work across teams to resolve issues, identify workflow inefficiencies, and promote additional modules and training as appropriate.

The role emphasizes proactive customer engagement, problem-solving, and collaboration with sales, implementation, and support teams to ensure long-term customer success.

Qualifications

• Experience in a customer-facing role such as Account Management or SaaS implementations.
• Customer-centric approach with the desire to deliver the best for customers.
• Proactive collaboration across teams to achieve strong commercial outcomes.
• Excellent interpersonal skills and ability to build trust with stakeholders at all levels.

Responsibilities

• Maintain regular, planned communication with nominated accounts to retain customers.
• Guide customers through the company journey and facilitate available resources.
• Identify inefficiencies between customers and the software and assist with updates.
• Drive satisfaction through support and account-based activities (phone, site visits, emails).
• Act as a trusted advisor and provide updates on Simpro Group offerings.
• Identify opportunities to sell revenue-generating products and trainings to existing customers.

Skills

Account Management

SaaS experience

Customer facing

Cross-team collaboration

Job description

Simpro Software is seeking an Account Manager in Miami to maintain regular contact with customers, guide them through our platform, and drive satisfaction and retention. You will work across teams to resolve issues, identify workflow inefficiencies, and promote additional modules and training as appropriate.

The role emphasizes proactive customer engagement, problem-solving, and collaboration with sales, implementation, and support teams to ensure long-term customer success.