Executive Enterprise Growth & Retention Lead

Simpro Software; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Simpro Software's Strategic Account Manager role owns long-term success and growth for our enterprise client portfolio in the US. You will build executive-level partnerships, align software value with client goals, and lead renewal and expansion initiatives.

You will forecast renewal risks, drive cross-functional collaboration, and design joint success plans that translate platform value into measurable business outcomes. The position offers autonomy, high visibility, and a path to leadership.

Qualifications

• Executive presence with the ability to influence senior leaders and C-suite stakeholders.
• Advanced commercial acumen with ROI modeling and tying software to business outcomes.
• Strong negotiation and contract management skills for multi-stakeholder environments.
• Exceptional cross-functional orchestration to align internal resources with client needs.
• Data-driven analysis to evaluate portfolio health and identify expansion opportunities.
• Deep understanding of enterprise account management and SaaS customer success.
• Knowledge of nets revenue retention concepts and risk mitigation.

Responsibilities

• Drives long-term retention and commercial growth of a high-value portfolio.
• Establishes deep executive-level relationships as a strategic partner.
• Develops joint success plans linking platform value to client objectives.
• Leads business reviews to demonstrate ROI and uncover expansion paths.
• Owns renewal risk forecasting and cross-functional mitigation.
• Drives upsell, cross-sell, and advanced technology adoption.
• Manages complex multi-stakeholder negotiations for maximum revenue.
• Represents the client's voice to product and operations teams.
• Designs playbooks and frameworks to uplift portfolio health.
• Maintains accurate commercial records and pipeline metrics.

Skills

Executive presence

Commercial acumen

Negotiation

Cross-functional leadership

Data-driven analysis

Enterprise account management

SaaS knowledge

Operational workflow understanding

Job description

Simpro Software's Strategic Account Manager role owns long-term success and growth for our enterprise client portfolio in the US. You will build executive-level partnerships, align software value with client goals, and lead renewal and expansion initiatives.

You will forecast renewal risks, drive cross-functional collaboration, and design joint success plans that translate platform value into measurable business outcomes. The position offers autonomy, high visibility, and a path to leadership.