Strategic SaaS Account Manager for Growth & Retention

Simpro Software New Zealand Ltd; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Responsible Time Off

Comprehensive medical, dental, vision package

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Job summary

Simpro Software New Zealand Ltd is seeking an Account Manager to build and maintain customer relationships while driving growth within a dedicated portfolio. The role involves managing account health and advocating for clients’ needs.

Ideal candidates have a strong background in B2B account management, exceptional interpersonal skills, and familiarity with CRM tools like Salesforce. Simpro offers comprehensive benefits such as medical packages and a 401k plan with employer matching.

Qualifications

• Proven experience in a B2B Account Management or Customer Success role, preferably in a SaaS company.
• Strong track record of meeting and exceeding renewal and expansion sales targets.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage a portfolio of existing customer accounts to foster long-term partnerships.
• Identify upsell and cross-sell opportunities through understanding client goals.
• Conduct executive business reviews with stakeholders to demonstrate ROI.
• Collaborate internally to address customer feedback and improve services.
• Maintain accurate account activity records and provide reliable forecasts.

Skills

B2B Account Management

Customer Success

Negotiation Skills

CRM Software Proficiency

Interpersonal Skills

Tools

Salesforce

Job description

Simpro Software New Zealand Ltd is seeking an Account Manager to build and maintain customer relationships while driving growth within a dedicated portfolio. The role involves managing account health and advocating for clients’ needs.

Ideal candidates have a strong background in B2B account management, exceptional interpersonal skills, and familiarity with CRM tools like Salesforce. Simpro offers comprehensive benefits such as medical packages and a 401k plan with employer matching.