Growth-Focused SaaS Account Manager

Simpro; Torch of Friendship (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Simpro is seeking an Account Manager to lead a portfolio of key customers, driving health, retention, and growth from within a dynamic SaaS environment.

You will serve as the trusted advisor, expanding opportunities and coordinating with Product, Support, and Services to maximize client value and longevity. This role emphasizes proactive relationship management and data-driven forecasting.

Qualifications

• Proven experience in a B2B Account Management or Customer Success role, preferably in SaaS.
• Strong commercial acumen with a track record of meeting renewal and expansion targets.
• Excellent interpersonal and communication skills with a genuine customer focus.

Responsibilities

• Account Health & Relationship Management: manage a portfolio of existing accounts and act as the primary customer advocate.
• Identify and close expansion opportunities across upsell and cross-sell.
• Conduct regular executive business reviews (EBRs) to demonstrate ROI and align solutions with evolving needs.
• Be the voice of the customer, collaborating with Product, Support, and Professional Services.
• Maintain accurate CRM records and provide reliable renewal/expansion forecasts.

Skills

Account Management

Customer Success

Commercial Acumen

Relationship Building

Tech Savvy

Self-Motivated

Tools

Salesforce

Job description

Simpro is seeking an Account Manager to lead a portfolio of key customers, driving health, retention, and growth from within a dynamic SaaS environment.

You will serve as the trusted advisor, expanding opportunities and coordinating with Product, Support, and Services to maximize client value and longevity. This role emphasizes proactive relationship management and data-driven forecasting.