Strategic Account Manager — Customer Success

Simpro; Torch of Friendship (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Simpro is seeking an Account Manager to maintain regular, proactive communication with customers and help them maximize value from our SaaS solutions.

You will guide clients through the Simpro journey, identify workflow inefficiencies, support renewals, upsell training, and collaborate across teams to deliver measurable outcomes. If you are customer-focused, thrive under pressure, and enjoy enabling long-term success for clients, apply now with your CV/resume.

Qualifications

• Experience in a customer-facing role such as Account Management or SaaS implementation.
• Customer-centric approach with proactive collaboration across teams.
• Strong interpersonal skills to build trust with stakeholders.
• Ability to explain complex technical topics clearly and troubleshoot under pressure.

Responsibilities

• Maintain planned communication with nominated accounts to support retention.
• Guide customers through Simpro Group journey and resources offered.
• Identify workflow inefficiencies and drive improvements for customers.
• Support customers via phone, site visits, and emails.
• Act as trusted advisor and upsell revenue-generating products and training.

Skills

Account management

Customer-facing

SaaS experience

Interpersonal skills

Problem solving

Team collaboration

Tech savvy

Tools

CRM software

Job description

Simpro is seeking an Account Manager to maintain regular, proactive communication with customers and help them maximize value from our SaaS solutions.

You will guide clients through the Simpro journey, identify workflow inefficiencies, support renewals, upsell training, and collaborate across teams to deliver measurable outcomes. If you are customer-focused, thrive under pressure, and enjoy enabling long-term success for clients, apply now with your CV/resume.