SaaS Account Manager — Growth & Customer Success

Simpro Group; Miami (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

Simpro Group is hiring an Account Manager for our Miami office to maintain regular communication with customers and ensure their long-term success. You will guide clients through our platform, identify inefficiencies, and promote add-on training and revenue opportunities.

The role emphasizes proactive collaboration across teams, exceptional customer service, and the ability to convey complex topics in simple terms, with responsibilities including on-site visits and multi-channel support.

Qualifications

• Experience in a customer-facing role such as Account Management or technical implementation in a SaaS company.
• Customer-centric approach with a focus on delivering value to customers.
• Strong collaboration across teams to achieve commercial outcomes.
• Excellent interpersonal skills and ability to build trust with stakeholders.

Responsibilities

• Maintain regular, planned communication with nominated accounts to support retention.
• Guide customers through the Simpro Group journey and available resources.
• Identify inefficiencies and assist with workflow improvements and product updates.
• Drive customer satisfaction through support, site visits, calls and emails.

Skills

Account management

Customer service

SaaS implementation

Communication

Tools

CRM software

Job description

Simpro Group is hiring an Account Manager for our Miami office to maintain regular communication with customers and ensure their long-term success. You will guide clients through our platform, identify inefficiencies, and promote add-on training and revenue opportunities.

The role emphasizes proactive collaboration across teams, exceptional customer service, and the ability to convey complex topics in simple terms, with responsibilities including on-site visits and multi-channel support.