SaaS Account Manager: Customer Success & Growth

SIMPRO; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

SIMPRO is seeking an Account Manager to maintain regular communication with customers and ensure long-term success. You will guide clients through the SIMPRO Group journey, identify workflow inefficiencies, and support them via calls, visits, and emails.

The role emphasizes a customer-centric approach, proactive collaboration, and opportunities to upsell training and add-ons. Ideal candidates have prior customer-facing SaaS experience, strong communication skills, and the ability to simplify

Qualifications

• Experience in customer-facing roles in SaaS or software.
• Ability to communicate with stakeholders at all levels.
• Comfort with learning new software and processes.

Responsibilities

• Maintain regular, planned communication with nominated accounts to retain customers.
• Guide customers through SIMPRO Group journey and resources.
• Identify inefficiencies between customers and their software workflows.
• Drive customer satisfaction through support calls, site visits, and emails.
• Be a trusted advisor and provide regular updates to customers.
• Recognize opportunities to sell training or revenue-generating products.

Skills

Account Management

SaaS Customer Success

Customer Focus

Cross-functional Collaboration

Problem Solving

Job description

SIMPRO is seeking an Account Manager to maintain regular communication with customers and ensure long-term success. You will guide clients through the SIMPRO Group journey, identify workflow inefficiencies, and support them via calls, visits, and emails.

The role emphasizes a customer-centric approach, proactive collaboration, and opportunities to upsell training and add-ons. Ideal candidates have prior customer-facing SaaS experience, strong communication skills, and the ability to simplify