SaaS Account Manager — Growth & Customer Success

USA Simpro Software Ltd.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Simpro Group is seeking an Account Manager to maintain proactive, structured communication with customers and drive long-term success. You will guide customers through resources, identify workflow inefficiencies, and support satisfaction across multiple touchpoints.

The role emphasizes being a trusted advisor, solving issues, and pursuing opportunities to expand product adoption and training with existing customers.

Qualifications

• Experience in a customer-facing role such as Account Management or technical implementation in a SaaS company is a plus.
• Customer-centric approach with a focus on delivering value to customers.
• Proactive mindset and collaboration across teams to achieve commercial outcomes.
• Strong interpersonal skills and ability to build trust with stakeholders at all levels.
• Experience explaining technical topics in simple terms to customers.

Responsibilities

• Maintain regular, planned communication with nominated accounts to support retention.
• Guide customers through the company journey and facilitate available resources.
• Identify inefficiencies between customers and software workflows and communicate updates.
• Support customers via phone, site visits, and email to drive satisfaction.
• Act as trusted advisor and source of advice for customers and colleagues, providing regular product updates.
• Assess customer issues and identify opportunities to upsell or train on revenue-generating products.

Skills

Account Management

SaaS experience

Customer-centric

Interpersonal skills

Problem solving

Technical communication

Tools

SaaS platforms

Job description

Simpro Group is seeking an Account Manager to maintain proactive, structured communication with customers and drive long-term success. You will guide customers through resources, identify workflow inefficiencies, and support satisfaction across multiple touchpoints.

The role emphasizes being a trusted advisor, solving issues, and pursuing opportunities to expand product adoption and training with existing customers.