Strategic SaaS Account Manager | Customer Growth

Simpro Software; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision package

Employer-paid benefits

401k with employer match

Parental leave

Volunteer leave

Training & development

Career progression

Job summary

Simpro Software seeks an Account Manager to maintain planned communication with customers, resolve issues, and drive long-term success.

You will guide customers through the Simpro Group journey, identify inefficiencies, and promote revenue-generating products and training while delivering exceptional service.

Join a collaborative team focused on growth and customer satisfaction, with opportunities for career development and comprehensive benefits.

Qualifications

• Experience in a customer-facing role - Account Management, or a technical implementation role in a SaaS company would be a benefit.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Exceptional customer service and troubleshooting/problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.

Responsibilities

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.

Skills

Account Management

SaaS experience

Customer centric

Cross-functional

Troubleshooting

Communication

Job description

Simpro Software seeks an Account Manager to maintain planned communication with customers, resolve issues, and drive long-term success.

You will guide customers through the Simpro Group journey, identify inefficiencies, and promote revenue-generating products and training while delivering exceptional service.

Join a collaborative team focused on growth and customer satisfaction, with opportunities for career development and comprehensive benefits.