Strategic SaaS Account Manager: Growth & Retention

Rippling (Netherlands); Chicago (IL); On-site; USD 225,000 - 275,000; Full time

Job summary

Rippling's Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first-of-its-kind employee management platform, Account Managers champion the voice of the customer within the company and should take an entrepreneurial approach to the role. We're a growing team with massive personal and professional development opportunities.

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago.

Qualifications

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win alongside customers.
• Demonstrated ability to run sales discovery, demos, and a structured sales process.
• Proven success building and maintaining long-term commercial relationships, including multi-year renewals.
• Highly effective communicator with excellent EQ.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.
• High integrity; enthusiastic about building a great company long term.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Proactively engage customers in your book via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal.
• Field customer requests and advocate for their needs cross-functionally to meet adoption, retention, and revenue growth.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs via solutions-based selling.
• Drive executive alignment and value with customer decision makers and C-Level executives.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Provide visibility to Rippling leaders about customer strategy, risks, and opportunities.
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to quarterly targets.
• Develop knowledge of Rippling products via playbooks and prospecting.
• Partner with Technical Account Manager and other stakeholders to devise account plans and client strategies.

Skills

SaaS account management

Quota carrying

Sales discovery & demos

Executive engagement

Long-term relationships

Communication & EQ

Organization & follow-through

Integrity & long-term focus

Tools

SPICED/MEDDPICC

Job description

Rippling's Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first-of-its-kind employee management platform, Account Managers champion the voice of the customer within the company and should take an entrepreneurial approach to the role. We're a growing team with massive personal and professional development opportunities.

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago.