Strategic SaaS Account Manager: Growth & Retention

Rippling, Inc.; San Francisco (CA); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

Benefits

Equity

Office-based role

Job summary

Rippling, Inc. in San Francisco, CA, seeks an Account Manager for Strategic Accounts to guide top customers through growth and retention of our employee management platform. You will own the customer journey, partner with TAM and Product, and drive multi-year renewals and cross-sell opportunities.

This role requires 7-10+ years SaaS experience, exceptional communication, and a collaborative, results-driven approach; offices in SF, NY, Seattle, Austin, Chicago.

Qualifications

• 7-10+ years of SaaS account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via new product sales and upgrades.
• Strong communication and relationship-building with diverse stakeholders.
• Experience with enterprise customers and multi-year renewals.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Proactively engage customers via go-live, benefits renewal, executive business reviews, and contract renewal.
• Field customer requests and advocate for needs cross-functionally to meet adoption and revenue goals.
• Consult with clients to understand HR, IT, and global workforce management needs through a solutions-based approach.
• Drive executive alignment with customer decision makers and C-level executives.
• Navigate sales process with multiple stakeholders through remote meetings.
• Negotiate procurement and contract execution.
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to quarterly targets.
• Develop knowledge of Rippling products via playbooks and prospecting.
• Partner with Technical Account Manager and others to devise account plans and ensure long-term commitments.

Skills

SaaS experience

Account management

Quota carrying

Negotiation

Job description

Rippling, Inc. in San Francisco, CA, seeks an Account Manager for Strategic Accounts to guide top customers through growth and retention of our employee management platform. You will own the customer journey, partner with TAM and Product, and drive multi-year renewals and cross-sell opportunities.

This role requires 7-10+ years SaaS experience, exceptional communication, and a collaborative, results-driven approach; offices in SF, NY, Seattle, Austin, Chicago.