Strategic SaaS Account Leader - Growth & Renewal

Rippling; San Francisco (CA); On-site; USD 250,000 - 300,000; Full time

Job summary

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. They champion the voice of the customer while driving adoption in a rapidly expanding platform for HR, IT, and finance.

Based in office locations like San Francisco, NY, Seattle, Austin, or Chicago, you’ll lead multi-stakeholder deals, negotiate terms, and align executives to drive long-term value and revenue growth for Rippling.

Qualifications

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Experience managing multi-year renewals and complex stakeholder relationships.]
• job_responsibilities_description["Drive growth and retention for top accounts.","Engage customers at key lifecycle events (go-live, renewals, business reviews).",
• Field customer requests and advocate for needs across functions to meet adoption and revenue goals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.",

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Proactively engage customers at lifecycle events like go-live, renewals, and executive reviews.
• Field requests and coordinate across teams to meet adoption, retention, and revenue goals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Drive executive alignment with decision makers and cross-functional visibility.
• Build pipeline for cross-sells, product upgrades, and contract renewals to quarterly targets.
• Develop account plans with TAM and other Rippling stakeholders to secure long-term commitments.

Skills

Account management

Quota attainment

Demos

Sales process

Executive alignment

Relationship building

Contract negotiation

Cross-functional collaboration

Pipeline management

Solutions selling

Job description

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. They champion the voice of the customer while driving adoption in a rapidly expanding platform for HR, IT, and finance.

Based in office locations like San Francisco, NY, Seattle, Austin, or Chicago, you’ll lead multi-stakeholder deals, negotiate terms, and align executives to drive long-term value and revenue growth for Rippling.