Senior Strategic SaaS Account Manager – Growth & Retention

Rippling (Netherlands); New York (NY); On-site; USD 213,000 - 288,000; Full time

Job summary

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. They champion the voice of the customer and take an entrepreneurial approach as we expand the first-of-its-kind employee management platform.

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago, offering massive growth opportunities and a competitive compensation package with equity.

Qualifications

• 7-10+ years of SaaS experience in account management, sales, or customer success.
• Proven track record of meeting/exceeding quota via product sales and upgrades.
• Strong negotiation and deal-closing skills.
• Experience managing multi-year renewals.
• Excellent communication and relationship-building abilities.

Responsibilities

• Drive growth and retention for top strategic accounts.
• Engage customers during go-live, renewals, and reviews.
• Coordinate with cross-functional teams to meet adoption and revenue goals.
• Sell solutions across HR, IT, and finance needs.
• Build executive alignment with decision-makers.
• Develop account plans with TAC and cross-functional inputs.

Skills

SaaS experience

Account management

Quota carrying

Sales process (SPICED/MEDDPICC)

Executive relationships

Communication

Organization

Integrity

Job description

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. They champion the voice of the customer and take an entrepreneurial approach as we expand the first-of-its-kind employee management platform.

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago, offering massive growth opportunities and a competitive compensation package with equity.