Strategic Growth & Retention Account Manager

Rippling, Inc.; Seattle (WA); On-site; USD 225,000 - 275,000; Full time

Job summary

Rippling, Inc. is seeking an Account Manager- Strategic Accounts to drive growth and retention for our largest customers from our Seattle office.

You’ll champion the voice of the customer as we scale the employee management platform and lead cross-functional initiatives. In this role you’ll manage a strategic book, conduct executive business reviews, negotiate contracts, and partner with our Technical Account Manager to create long-term account plans with quarterly targets.

Qualifications

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Creative drive to win alongside customers and close deals.
• Experience running sales discovery, demos, and a structured sales process (SPICED/MEDDPICC a bonus).
• Proven success building long-term commercial relationships, including multi-year renewals.
• Excellent communication and EQ for working with diverse stakeholders.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Engage customers via go-live, benefits renewal, executive reviews, and contract renewal.
• Advocate for customer needs cross-functionally to meet adoption, retention, and revenue goals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Drive executive alignment with decision makers and C-level executives.
• Navigate sales processes via remote meetings and multi-stakeholder relationships.
• Negotiate and coordinate procurement and contract execution.
• Highlight customer strategy, risks, and opportunities to Rippling leadership.
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to quarterly targets.
• Develop knowledge of Rippling products through playbooks and prospecting.
• Partner with Technical Account Manager to devise account plans and long-term goals.

Skills

SaaS account management

Quota carrying

Executive engagement

Sales process

Long-term relationships

Strong communication

Organization & follow-through

Job description

Rippling, Inc. is seeking an Account Manager- Strategic Accounts to drive growth and retention for our largest customers from our Seattle office.

You’ll champion the voice of the customer as we scale the employee management platform and lead cross-functional initiatives. In this role you’ll manage a strategic book, conduct executive business reviews, negotiate contracts, and partner with our Technical Account Manager to create long-term account plans with quarterly targets.