Strategic Accounts Growth & Retention Lead

Tech Sales Jobs; San Francisco (CA); On-site; USD 150,000 - 250,000; Full time

Job summary

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first-of-its-kind employee management platform, Account Managers champion the voice of the customer within the company and should take an entrepreneurial approach to the role.

This role is based in office in San Francisco, New York, Seattle, Austin or Chicago, with a competitive compensation package including equity.

Qualifications

• 7-10+ years of SaaS experience in account management or sales.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Experience managing multi-year renewals.
• Strong communication and EQ; ability to build trust with diverse stakeholders.

Responsibilities

• Drive growth and retention for top strategic accounts.
• Proactively engage customers at key lifecycle events (go-live, renewals, business reviews).
• Advocate for customer needs cross-functionally to meet adoption, retention and revenue goals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Drive executive alignment with decision-makers and C-level executives.
• Build relationships across stakeholders through remote meetings and negotiations.
• Coordinate procurement and contract execution while maintaining governance.
• Expose Rippling leadership to customer strategy, risks and opportunities.
• Develop account plans with TAM and other teams to secure long-term commitments.
• Demonstrate breadth of Rippling products through playbooks and prospecting.

Skills

SaaS sales

Key accounts

Quota attainment

Executive relationship management

Contracts & negotiation

Cross-functional collaboration

Job description

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first-of-its-kind employee management platform, Account Managers champion the voice of the customer within the company and should take an entrepreneurial approach to the role.

This role is based in office in San Francisco, New York, Seattle, Austin or Chicago, with a competitive compensation package including equity.