Strategic Accounts Manager: Growth & Retention

Tech Sales Jobs; New York (NY); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling’s Strategic Account Managers guide our largest customers through a tailored journey in an evolving platform. You’ll champion the voice of the customer and operate with an entrepreneurial mindset in a growing team with strong development opportunities.

This role is office-based in multiple cities, including New York. You’ll drive growth and retention with key stakeholders, manage renewals, and coordinate cross-functional teams to deliver value and long-term commitments.

Qualifications

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win with customers.
• Experience running sales discovery, demos, and structured processes (SPICED/MEDDPICC a bonus).
• Proven ability to manage long-term commercial relationships, including multi-year renewals.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Engage customers at key lifecycle events: go-live, renewal, executive business reviews, etc.
• Advocate for customer needs cross-functionally to meet adoption, retention, and revenue goals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Build and manage a pipeline for cross-sells, upgrades, and renewals to quarterly targets.
• Collaborate with Technical Account Manager and cross-functional teams to ensure long-term success.

Skills

SaaS experience

Account management

Quota attainment

Demos & discovery

Executive alignment

Job description

Rippling’s Strategic Account Managers guide our largest customers through a tailored journey in an evolving platform. You’ll champion the voice of the customer and operate with an entrepreneurial mindset in a growing team with strong development opportunities.

This role is office-based in multiple cities, including New York. You’ll drive growth and retention with key stakeholders, manage renewals, and coordinate cross-functional teams to deliver value and long-term commitments.