Strategic SaaS Account Manager – Growth & Renewals

Pager; Yukon (OK); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company equity

Generous paid vacation time

Paid parental leave

Mental wellness programs

Job summary

A leading digital operations management company is seeking an Account Manager to serve as the primary contact for SaaS customers. This role requires strong commercial acumen and experience in customer management, ensuring adoption and retention. The ideal candidate will have a proven track record in renewals, familiarity with analytics tools, and a passion for data-driven insights. Join a dynamic team and help drive customer success while growing revenue in a hybrid work environment.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using analytics tools and a strong understanding of AI-powered tools.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and uncover expansion opportunities.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams.

Skills

Customer Management

Data-driven insights

Renewals Management

Negotiation

Relationship Building

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

A leading digital operations management company is seeking an Account Manager to serve as the primary contact for SaaS customers. This role requires strong commercial acumen and experience in customer management, ensuring adoption and retention. The ideal candidate will have a proven track record in renewals, familiarity with analytics tools, and a passion for data-driven insights. Join a dynamic team and help drive customer success while growing revenue in a hybrid work environment.