Strategic Account Manager — Growth & Retention (SaaS)

Joinwarp; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

A leading AI management platform is seeking an Account Manager to foster strategic customer relationships and drive business outcomes. The ideal candidate will have 2-3 years of experience in B2B account management, a proven track record in retention and expansion, and strong communication skills. Duties include driving revenue across accounts, identifying churn risks, and collaborating with cross-functional teams to enhance client experiences. Competitive salary with OTE of $130k-150k, plus equity.

Qualifications

• Minimum 2-3 years of sales or account management experience in a B2B environment.
• Proven track record of driving retention and expansion.
• Excellent interpersonal skills to influence various stakeholders.

Responsibilities

• Own strategic customer relationships and drive measurable outcomes.
• Proactively identify churn risk and execute targeted interventions.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Account management

Communication skills

Business acumen

Retention strategies

Job description

A leading AI management platform is seeking an Account Manager to foster strategic customer relationships and drive business outcomes. The ideal candidate will have 2-3 years of experience in B2B account management, a proven track record in retention and expansion, and strong communication skills. Duties include driving revenue across accounts, identifying churn risks, and collaborating with cross-functional teams to enhance client experiences. Competitive salary with OTE of $130k-150k, plus equity.