Strategic SaaS Account Manager — Growth & Renewals

PagerDuty; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Paid parental leave

Mental wellness programs

Job summary

PagerDuty is seeking an experienced Account Manager to serve as the primary point of contact for existing SaaS customers. You will manage and grow customer relationships, drive product adoption, and execute account plans for renewals. The ideal candidate possesses 7+ years of customer-facing experience with proven SaaS success, strong analytics skills, and a relevant bachelor's degree. The position comes with a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Strong understanding of AI-powered tools and their applications.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals and uncover expansion opportunities.
• Collaborate with Legal, Sales Operations, and Renewals teams for smooth processes.

Skills

Customer-facing experience

Account Management

Customer Success

Salesforce (SFDC)

Data analytics

Negotiation skills

Education

Bachelor’s degree or equivalent experience

Tools

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an experienced Account Manager to serve as the primary point of contact for existing SaaS customers. You will manage and grow customer relationships, drive product adoption, and execute account plans for renewals. The ideal candidate possesses 7+ years of customer-facing experience with proven SaaS success, strong analytics skills, and a relevant bachelor's degree. The position comes with a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth.