Strategic SaaS Account Manager: Growth & Renewals

ServiceTrade; Springfield (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical through Cigna, PPO and HDHP

Dental and Vision through Unum

Flexible Spending Account and Dep.Care

Company-paid Life insurance, STD and.L

401(k) with up to 3% employer match

Flexible PTO policy

10 company holidays

Parental Leave

Paid Time Off for Volunteering

Employee Reimbursement Program forWell

Job summary

ServiceTrade, a growth-focused field service platform, seeks a Corporate Account Manager to retain and expand a portfolio of strategic customers in the U.S. You’ll drive adoption, renewals, and revenue by partnering with Sales, Customer Success, and Product teams.

The role emphasizes executive engagement, quarterly business reviews, and cross-functional collaboration to maximize customer value and ARR growth.

Qualifications

• BA or B.S. with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Corporate level presentation/reporting abilities.
• Relationship development skills at all levels within a client organization.
• Highly organized with ability to prioritize in a fast-paced, team environment.
• Selling experience and understanding of sales process required.
• Professional oral, written, presentation, and interpersonal communication skills.
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred.

Responsibilities

• Maximize Retention and Minimize Churn.
• Engage key customer executives and users as the primary business contact.
• Conduct regular business review conversations remotely and on-site to drive usage, adoption, and value realization.
• Identify Risk Accounts and address issues to maximize adoption.
• Escalate issues to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create opportunities for clients to increase investment through reviews and product demos.
• Create quotes, manage sales cycles and close expansion and upsell opportunities.

Skills

SaaS solutions

Account management

Quota achievement

Relationship building

Communication skills

Sales process

Multi-level engagement

Education

BA/BS degree

Tools

Salesforce

Gong.io

Zoom

Google Apps

Job description

ServiceTrade, a growth-focused field service platform, seeks a Corporate Account Manager to retain and expand a portfolio of strategic customers in the U.S. You’ll drive adoption, renewals, and revenue by partnering with Sales, Customer Success, and Product teams.

The role emphasizes executive engagement, quarterly business reviews, and cross-functional collaboration to maximize customer value and ARR growth.