Strategic SaaS Account Manager — Growth & Renewals

ServiceTrade; Baltimore (MD); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer match

Flexible PTO

Parental Leave

Medical/Dental/Vision

Professional development

Job summary

ServiceTrade, a growing field service platform, is seeking a Corporate Account Manager to retain and expand our high-value customer base in the Baltimore area. You will manage a portfolio, drive adoption, and secure renewals while coordinating with Sales, Customer Success, and Professional Services.

You’ll conduct business reviews, propose growth plans, and close expansion opportunities within Salesforce. The ideal candidate has 4+ years in B2B SaaS sales, strong presentation skills, and a

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and proven quota attainment.
• Strong corporate presentation/reporting abilities and relationship skills.
• Professional communication and organized, collaborative work style.

Responsibilities

• Maximize retention and minimize churn across a customer portfolio.
• Increase customer investment through reviews, demos, and expansion opportunities.
• Develop account plans and coordinate cross-functional teams.
• Maintain accurate records in Salesforce and schedule customer reviews.

Skills

SaaS solutions

Quota achievement

Corporate presenting

Relationship building

Organization

Sales process

Communication skills

Travel up to 15%

Education

B.A./B.S. degree

Tools

Salesforce.com

Gong.io

Google Apps

Zoom

Job description

ServiceTrade, a growing field service platform, is seeking a Corporate Account Manager to retain and expand our high-value customer base in the Baltimore area. You will manage a portfolio, drive adoption, and secure renewals while coordinating with Sales, Customer Success, and Professional Services.

You’ll conduct business reviews, propose growth plans, and close expansion opportunities within Salesforce. The ideal candidate has 4+ years in B2B SaaS sales, strong presentation skills, and a