Strategic SaaS Account Growth Manager

Meltwater; Austin, Chicago (TX, IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off and leave policies

401K matching

Life insurance

Commuter benefits

Parental leave

Medical, dental, vision

Job summary

Meltwater in Austin, TX is seeking an Account Manager to oversee assigned accounts after transition from Client Acquisition. You will focus on long-term growth, renewals, and retention, while coordinating with Customer Success and Renewals teams to maximize value.

You will develop customized account plans, identify expansion opportunities, and nurture stakeholder relationships to ensure strong engagement and product usage. Hybrid work requires in-office presence 3 days a week.

Qualifications

• Bachelor's degree or higher preferred.
• Minimum 2 years in account management with growth and renewals experience in software/SaaS.
• Strong strategic thinking and execution with focus on retention and growth.
• Able to develop effective account plans aligned with customer goals.
• Proactive in identifying and driving expansion opportunities within accounts.
• Excellent written and verbal English communication; collaborative with CS and Renewals teams.

Responsibilities

• Manage, renew, and grow assigned accounts post-transition from Client Acquisition.
• Oversee renewals and drive long-term growth with support from Customer Success and Renewals teams.
• Develop customized account plans to optimize retention and growth.
• Identify expansion opportunities including upselling and cross-selling.
• Collaborate with Customer Success to drive engagement and utilization of Meltwater solutions.
• Partner with Renewals Representatives to negotiate pricing and retain accounts.
• Build strong relationships with key stakeholders and monitor usage to inform renewal strategy.
• Counter competitive threats during renewal negotiations through proactive sales processes.

Skills

Account management

Growth & renewals

Strategic thinking

Account planning

Communication

Results-oriented

English proficiency

Education

Bachelor's degree or higher

Tools

CRM software

Salesforce

Data analysis tools

Job description

Meltwater in Austin, TX is seeking an Account Manager to oversee assigned accounts after transition from Client Acquisition. You will focus on long-term growth, renewals, and retention, while coordinating with Customer Success and Renewals teams to maximize value.

You will develop customized account plans, identify expansion opportunities, and nurture stakeholder relationships to ensure strong engagement and product usage. Hybrid work requires in-office presence 3 days a week.