SaaS Account Growth Manager (Hybrid)

Meltwater; Austin (TX); Hybrid; USD 75,000 - 150,000; Full time

Benefits offered by this job

PTO & leave

401K matching

Life insurance

Commuter benefits

Parental leave

Medical, dental, vision

Job summary

Meltwater is seeking an Account Manager in Austin to manage, renew, and grow assigned SaaS accounts. You will drive long-term retention, develop strategic account plans, and collaborate with Customer Success and Renewals teams to maximize value.

A 3+ year track record in account management and strong English communication are required, with a hybrid schedule (3 days in office). The role offers a competitive base with variable components and a clear path for growth within a dynamic, global SaaS

Qualifications

• Bachelor's degree preferred or higher.
• Minimum 3 years in account management within SaaS/software.
• Strong strategic thinking with focus on retention and growth.
• Ability to develop effective account plans aligned with customer goals.
• Proactive in identifying expansion opportunities within accounts.
• Excellent written and verbal English communication.
• Hybrid work schedule requiring in-office presence 3 days/week.
• Must be legally eligible to work in the country of hire.

Responsibilities

• Manage, renew, and grow assigned SaaS accounts after transitioning from Client Acquisition.
• Drive long-term growth while overseeing renewals with CS and Renewals teams.
• Develop customized account plans to optimize retention and growth.
• Identify opportunities for upselling and cross-selling within accounts.
• Collaborate with Customer Success to drive ongoing engagement and utilization.
• Work with Renewals to ensure retention and negotiate pricing when needed.
• Build strong relationships with key stakeholders to drive engagement and satisfaction.
• Monitor usage data to inform renewal and expansion strategies.
• Apply proactive sales processes to counter competitive threats during renewals.

Skills

Account management

Growth & renewals

Strategic thinking

Account planning

Communication

Team collaboration

English proficiency

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Account Manager in Austin to manage, renew, and grow assigned SaaS accounts. You will drive long-term retention, develop strategic account plans, and collaborate with Customer Success and Renewals teams to maximize value.

A 3+ year track record in account management and strong English communication are required, with a hybrid schedule (3 days in office). The role offers a competitive base with variable components and a clear path for growth within a dynamic, global SaaS