Hybrid SaaS Account Growth & Renewal Manager

Meltwater; Miami (FL); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

PTO & leave

401K matching

Medical benefits

Culture & development

Professional growth programs

Job summary

Meltwater is seeking an Account Manager to oversee a portfolio of SaaS customers, focusing on renewal, retention, and growth. You will manage relationships, coordinate with Customer Success and Renewals teams, and drive expansion opportunities across assigned accounts.

The role requires at least 2 years in account management, a Bachelor's degree (preferred), and excellent English communication. A hybrid schedule with three days in the office is expected.

Qualifications

• Bachelor's degree or higher preferred for this role.
• Minimum of 2 years in account management within software/SaaS.
• Strong strategic thinking and ability to drive retention and growth.

Responsibilities

• Manage, renew, and grow assigned accounts after transition from Client Acquisition.
• Drive long-term growth while overseeing renewals with CS and Renewals teams.
• Create account plans to optimize retention and expansion.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with Customer Success to maintain adoption and engagement.
• Work with Renewals team to secure retention and negotiate pricing.
• Build strong relationships with key stakeholders in each account.
• Monitor usage to inform renewal and expansion strategies.
• Counter competitive threats during renewal negotiations.

Education

Bachelor's degree preferred

Job description

Meltwater is seeking an Account Manager to oversee a portfolio of SaaS customers, focusing on renewal, retention, and growth. You will manage relationships, coordinate with Customer Success and Renewals teams, and drive expansion opportunities across assigned accounts.

The role requires at least 2 years in account management, a Bachelor's degree (preferred), and excellent English communication. A hybrid schedule with three days in the office is expected.